I recently received an order from you and was pleased with the merchandise. However, shipping was a major hassle as UPS refused to leave the packages at the shipping address - our new home which we are renovating. We are not there all the time but we receive mail there and there are contractors working there all day every day. One of them was the carpenter who was waiting for the order so he could install the knobs and pulls. I had to make two trips to a UPS center to pick up the packages and it took 14 days to get the entire order. What did "Brown" do for me? Not much.