I feel refund information should be listed.I was not aware that I simply could not return the item if it was not what it seemed on line. Your employee Dixie informed me that I could only exchange! She would send me how to return the drawer pulls "after" I ordered the replacement pulls. It is difficult to tell about the match if you need knobs and pulls. I sure hope the thirty I reordered is as seemed on line. If not I am up a creek and will be out of time with my builder.